Ambient AI helped the Permanente Medical Group, part of Oakland, Calif.-based Kaiser Permanente, save nearly 16,000 hours in documentation time over a 15-month period, the health system found.
Between October 2023 and December 2024, 7,260 Permanente Medical Group physicians used the technology, which transcribes medical visits and generates EHR notes, for about 2.5 million patient encounters, according to a June 10 news release.
“We have now shown that this technology alleviates workloads for doctors,” stated Vincent Liu, MD, chief data officer of the Permanente Medical Group, who coauthored a March study on ambient AI in NEJM Catalyst. “Both doctors and patients highly value face-to-face contact during a visit, and the AI scribe supports that.”
Here are four more things to know from the research:
1. Some physicians were particularly heavy AI scribe users, with nearly 3,500 of them employing the technology in at least 100 patient appointments.
2. AI scribe users were most likely to work in mental health, emergency medicine, primary care, allergy or cardiology, and least likely to specialize in infectious disease, OB-GYN or urology.
3. In a survey of 102 Permanente Medical Group physicians, two-thirds said they used the technology five days a week while 8% hadn’t used it. Eighty-four percent had a positive experience with ambient AI, citing reduced mental workload and better recall of appointment details.
4. In a survey of 118 patients, 47% said their physician spent less time looking at the computer. Meanwhile, two-thirds were comfortable with the technology, 26% were neutral and 8% were uncomfortable with it.
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