Thousands of physical, occupational and speech therapists
have been laid off as skilled-nursing facilities transition to a new
payment model that kicked in Tuesday.
Dozens of these therapists have emailed Modern Healthcare
saying they have been laid off or had their wages cut as a result of the
new patient-driven payment model,
which is akin to bundled payments and based on patient assessments and
acuity rather than the volume of therapy services. Industry observers
expect more fallout as certain providers gamed the system to maximize
therapy hours, which are now likely going to be a fraction of what they
were under the resource-utilization group model.
Genesis said that is “grossly inaccurate,” claiming that
only 585 out of approximately 10,000 rehabilitation employees were
affected. Its website lists 14,000 workers.
The company said in a statement that it continues to focus
on “clinically appropriate interventions while striving for the best
outcomes at the lowest cost.”
“With recent changes in our industry, we have reorganized
our therapy gyms, impacting on average less than one person per facility
nationally,” Genesis said.
The CMS has said
that the patient-driven payment model implementation does not alter
patients’ therapy needs, noting that should be the “primary driver of
care decisions.”
But several therapists who work in SNFs have alleged that’s not the case.
“Reliant and a few other companies have obviously decided to
approach this new payment system financially in a way that does not
take into account the patients or their employees. It breaks my heart!”
wrote Summer Branch, a speech language pathologist who was laid off by
Reliant Rehabilitation on Monday and offered to transition to a per-diem
employee.
She said Reliant also expected 95% productivity during her
working hours, meaning that time would need to be spent in therapy
sessions rather than discussing treatment with patients’ families or
completing paperwork.
But Branch is heartened by the stories of many other
companies that have approached the new model in the way it was likely
meant to be, with a patient-centered approach, she said.
Noblesville, Ind.-based Vertis Therapy has not changed its
productivity expectations or laid off any employees, said Jessica
Beaudry, vice president of operations.
“What we had as an industry was companies who were
overutilizing therapy to get higher reimbursement,” she said. “In the
new system, that does not do them any good.”
People should be upset with the companies that are taking
advantage of the patient-driven payment model, rather than the model
itself, Beaudry added.
“If you are doing the right thing by the patient, everything should be fine,” she said.
Reliant said in a statement that it could not share any
details about changes to its day-to-day operations but that its mission
remains unchanged—providing the best care to its patients.
Calls and emails to Encore Healthcare regarding its total layoffs were not returned.
The former reimbursement model encouraged potentially unnecessary therapy services, the CMS said, adding that it aims to eliminate that motivation while reducing providers’ administrative burdens. What was intended to be a “budget-neutral”
change includes a provision that group and concurrent therapy minutes
can account for no more than 25% of the total services provided to the
patient.
“There is no question in my mind that therapy hours are
going to be a fraction of what they are today,” Gerald Stoll, a vice
president with the healthcare division of Hub International Northeast, a
global insurance brokerage, told Modern Healthcare
last month. “SNFs might not be going after those hip- and
knee-replacements anymore. It’s probably not a good time to own a
therapy company now. But if you do, you need to adapt and change the
business model tremendously.”
In a memo obtained by Modern Healthcare to the therapy staff
at a Florida-based SNF, executives said that concurrent and group
therapies are “not an option, they are a must.”
The CMS said
that the model’s 25% limit on group and concurrent therapy is meant to
ensure SNF patients receive quality therapy services and that one-on-one
sessions remain the “significant majority.”
The memo went on to say if employees have decreased hours
during the week, they may be asked to work on the weekend. Staff may
lose their full-time eligibility and benefits if they do not reach 30
hours a week for three consecutive pay periods.
This mandate is similar to memos to therapists at other facilities, according to a Change.org petition
to HHS lobbying for patients and therapists to decide the appropriate
care plan, rather than follow corporate directives. It has more than
16,000 signatures.
“No one knows or could even understand the depth of the
devastation of this,” said Jill Sadler, a physical therapist assistant
who was laid off on Oct. 1 by Genesis’ Oak Grove Center, a
skilled-nursing home in Waterville, Maine, where she worked 14 years.
“It affects way more than the therapists. Our elderly deserve the best
at the end of life but are always last for all services.”
The wave of unemployed therapists will likely outweigh the demand for their services, Vertis Therapy’s Beaudry said.
“They will likely struggle for a while,” she said. “It is definitely a very scary thing right now for our industry.”
https://www.modernhealthcare.com/payment/therapists-decry-layoffs-amid-snf-reimbursement-overhaul