Illinois is funneling more people into the
Medicaid managed care plan with the highest turnover and lowest scores
on state quality measures.
The Illinois Department of Healthcare & Family Services sends 35
percent of new Medicaid enrollees who didn’t request a particular plan
to NextLevel Health. That ties CountyCare for the highest percentage
assigned to any of the state’s Medicaid managed care providers.
NextLevel gets all those new customers despite poor quality grades
and high rates of defection among its current members. The plan finished
last in the state’s latest quality survey, which rated NextLevel “low”
or “lowest” in five of six performance metrics. Meanwhile, NextLevel
lost customers at twice the rate that patients left the program overall.
NextLevel is run by Dr. Cheryl Whitaker, a
longtime health care executive whose husband, Dr. Eric Whitaker, is
known for his friendship with former President Barack Obama. With 51,000
members and 2 percent of the market, it’s one of six private health
insurers awarded state contracts to administer Medicaid benefits under a
managed care program intended to improve care and save money. It’s one
of two plans available only in Cook County.
Both Whitakers declined interview requests.
HFS Director Theresa Eagleson says assigning large numbers of enrollees
to NextLevel advances the administration’s goal of supporting
minority-owned businesses that “reflect the diversity of our Medicaid
membership,” adding, “We were trying to, because they got a late start,
help make sure they had the ability to be successful.”
Medicaid beneficiaries in Illinois have 30
days to choose a plan. Those who don’t—about half—are automatically
assigned to an insurer by the state using an algorithm that considers
where enrollees live, if their primary care doctor is in network,
whether family members are already assigned to a plan, and how much the
state pays each plan to cover patients. Illinois’ auto-assignment
algorithm doesn’t take insurers’ quality ratings into account.
Auto-assignments offer health plans a significant financial
advantage, says Sara Rosenbaum, a health policy expert at George
Washington University.
“Auto-assignment is very powerful. . . .It’s a huge cash infusion,”
Rosenbaum says. “Especially because auto-assigned people tend to use
less care.” A state might choose to send more enrollees to a newer plan
that needs help getting off the ground, she adds, especially if that
plan is serving a geographic area that doesn’t have enough capacity.
Eagleson’s agency revamped the auto-assignment algorithm in July,
boosting NextLevel’s share of auto-assigned members to 35 percent from
22.5 percent in April and 12 percent before that. As NextLevel’s
auto-assignments were increasing, only 3.3 percent of its new enrollees
in July had specifically requested the plan. By comparison, 43.6 percent
of July enrollees at CountyCare, the other provider confined to Cook
County, requested that plan. CountyCare is run by public hospital
network Cook County Health.
ENROLLMENT DOWN
Despite the boost in auto-assignments, NextLevel’s enrollment is down
11 percent from a year ago, while overall enrollment in Medicaid
managed care is down just 4 percent.
Members sometimes leave a health plan if they’re unable to find a
doctor in the insurer’s network, which means NextLevel’s turnover may be
a function of the size of its network of primary care doctors. Eagleson
says Medicaid application and renewal process delays could also be to
blame, noting the state is hiring hundreds of front-line workers to
address such issues.
While states need to consider which plans have the capacity to take
on new members, they should also be factoring quality, access to care
and consumer satisfaction into auto-assignment algorithms, Rosenbaum
says. Quality measures are emphasized by “a fair number of states
because everybody understands this is worth a lot of money” to insurers.
CHANGE PLANNED
Eagleson says she plans to add quality metrics to the HFS algorithm
within the next year. She points out that assessing quality at smaller
plans like NextLevel can be difficult because there isn’t always enough
data to ensure statistical significance.
Since 2018, NextLevel has paid $600,000 in fines, penalties and
sanctions for failing to submit complete and comprehensive records of
health care services covered by the plan. No other current Illinois
Medicaid managed care plan incurred more fines during that period,
except a much larger Blue Cross & Blue Shield of Illinois plan that
serves customers throughout the state.
NextLevel, like the state’s other Medicaid managed care plans, is
accredited by the National Committee for Quality Assurance, a nonprofit
organization that rates health plans based on consumer satisfaction and
clinical quality. According to NCQA, NextLevel hasn’t reported enough
data to receive an overall rating, but it has a mix of two and three
stars out of four in a handful of accreditation categories.