Cigna (CI) and Express Scripts (ESRX) have collaborated with Amazon (AMZN) Alexa to launch two voice skills to make health care more engaging, personalized and convenient for customers. The Cigna and Express Scripts Alexa skills will enable eligible customers to use voice technology to manage pharmacy prescriptions, engage in health improvement programs and track wellness incentives. The Express Scripts voice skill is available now to customers who use Express Scripts’ prescription home delivery services. Users can say, “Alexa, open Express Scripts” to check their prescription order status and set notifications for when orders are received, processed and shipped. Cigna is piloting “Cigna Health Today,” a voice skill aimed at increasing proactive health engagement with one of Cigna’s national clients. Eligible employees can opt-in to track personalized wellness incentives, including redeemable gift dollars, which are used to reward healthy behaviors. They can also receive daily motivational health and well-being tips.
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