Care.com announces changes to approving, managing caregiver profiles

Care.com announced “certain changes to its processes for approving and managing individual caregiver profiles in its consumer marketplace.” It said in a regulatory filing, “While the Company will continue to allow newly-enrolling caregivers to prepare applications to jobs and complete their profiles, the Company is updating its practices to no longer release any applications or permit those caregivers to send messages on the platform until the completion of its preliminary screening processes. The Company also disclosed that it closes approximately 10% of caregiver accounts based on results from its preliminary screening processes.” Care.com also announced it is exploring solutions to help verify the identity of care seekers and individual caregivers in its consumer marketplace, as well as potential revisions to its closure notification policies for when it removes an individual’s account. In addition, the company announced changes to its practices related to small and medium-sized business listings on its consumer marketplace. It explains, “Like other digital platforms, the Company had used publicly available data to create directory listings for small and medium-sized businesses that provide childcare services. To enhance the quality and accuracy of the directory, the Company allowed such businesses to claim ownership over the listings the Company had created. Recently, the Company removed all listings that had not been claimed. In addition, the Company has made more prominent its notice to users that it does not verify the credentials or licensing information of businesses listed on its consumer marketplace. In the Company’s 2018 fiscal year, marketing services revenue from small and medium-sized businesses that provide childcare services represented less than 0.5% of the Company’s total revenue.” Finally, Care.com announced the creation of a new board committee whose purpose is to oversee the company’s safety and cybersecurity programs. Shares of Care.com dropped 12.5% Monday to $20.48 after a Wall Street Journal investigation found the company does not verify the credentials of recommended caregivers.
https://thefly.com/landingPageNews.php?id=2877533